Frequently Asked Questions
1
Do I need a GP referral to access your services?
We want to make accessing our services as easy and stress free as possible, therefore we do NOT require a referral for you to engage with us.
We do however have an online referral form available which we welcome you or any of your support team to complete when recommending our services. This allows us to best determine whether we are going to be an appropriate fit for you.
2
Are you NDIS registered? And why does it matter?
Yes, We are NDIS Registered. This means we can work with self, plan or NDIA managed participants.
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To become a registered provider, organisations must meet certain criteria, such as adhering to the NDIS Price Guide, and following specific rules, regulations and standards. They must also undergo ongoing audits to show they are compliant with these requirements and are delivering services which comply with quality and safeguarding practices. An unregistered provider is not bound by the same requirements.
3
My primary diagnosis is not mental health related; can you still help?
Whilst Dynamic Ability specialises in psychosocial supports, not having a diagnosed mental illness will not exclude you from our services.
We understand that mental health can play a large role in any diagnosis and that you may want to choose a provider that keeps this at the centre of their practice. We will work with you, taking your unique circumstances into consideration to determine if we can adequately meet your needs.
4
What rates can I expect to pay for your services?
Our rates are set in line with the NDIS Pricing Arrangements and Price Limits, ensuring fair and transparent pricing. The exact cost depends on the type of service you require.
Where applicable, travel charges and non-face-to-face work (such as liaising with providers or preparing reports) may also be billed, in accordance with NDIS guidelines. We will always communicate these costs clearly so there are no surprises.
If you’d like a detailed breakdown of our pricing or want to check what’s covered under your NDIS plan, feel free to contact us for more information.
5
Do you charge for travel?
Yes, as a mobile service, we do charge for travel in line with NDIS Pricing Arrangements. However, we are committed to keeping these costs as low as possible.
Under NDIS Pricing Arrangements, providers can charge for both time spent travelling and non-labour costs (cost per km). At Dynamic Ability, we aim to reduce these fees by charging only for time associated with traveling to you—never for additional expenses. We also aim to share travel costs between clients in the same area, whenever possible.
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6
Do you provide advocacy services?
Any good psychosocial support should help you to engage with your community, challenge stereotypes, knockdown barriers and recognise your rights. This can often involve informal advocacy in the context of capacity building and supporting your individual needs.
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However, as your support coordinator, recovery coach or therapy provider, Dynamic Ability should not be acting as your formal advocate. Our role is to build your capacity in advocating for yourself and to refer and connect you to formal advocacy services where necessary.
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If you would like to know more about formal advocacy, we have a number of resources available.
7
Aren't Functional Capacity Assessments (FCA) normally completed by an Occupational Therapist? - Will NDIS accept your report?
A FCA works to determine your current level of functioning, your strengths, and weaknesses, how you manage on a day-to-day basis, and it can help to identify any challenges or gaps that may need to be addressed. If you are living with a physical disability, need home modifications or specialised assistive technology then an OT is probably the best choice for you.
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For participants with a psychosocial disability however, the NDIS considers Social Workers and Mental Health nurses to be the most appropriately qualified practitioners to conduct the standardised assessments that are considered best practice. Staff at Dynamic Ability are specialists in the field of psychosocial supports and are well equipped to complete a comprehensive functional capacity assessments which will be well regarded in NDIS plan reviews and access requests.
