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Privacy Policy

At Dynamic Ability, we prioritize the privacy and security of your personal information. This Privacy Policy is designed to transparently outline how we collect, use, disclose, and protect your information. By entrusting us with your data, you can be assured that we are committed to maintaining the highest standards of confidentiality, compliance, and ethical data handling practices.

Dynamic Ability complies with the Privacy Act 1988 (Cwth), Freedom of Information Act 1982 (Cwth), Freedom of Information Act 1992 (WA) and National Disability Insurance Scheme Act 2013.



Please take a moment to review this policy and feel free to contact us with any questions or concerns. 

Last Updated: 22/02/2024

1. Introduction and Scope:

Dynamic Ability is committed to protecting the privacy of individuals accessing our services. This privacy policy outlines how we collect, use, disclose, and manage personal information in accordance with applicable privacy laws and regulations. This policy applies to all personal information collected by Dynamic Ability.​

Photographs and videos are classified as Personal Information under privacy legislation. We will only take photos or videos of you with your full and voluntary consent.

2. Collection of Personal Information:

We collect personal information, including but not limited to names, addresses, contact details, and health information, for the purpose of providing NDIS services and support. Personal information may be collected in a variety of ways, including interviews, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties. When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.


Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability support services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

3. Use of Personal Information:

Personal information is used for the purposes of delivering NDIS services and support, including assessment, planning, and coordination. We may also use personal information for communication, billing, and quality improvement purposes.


Dynamic Ability will only request and retain Personal Information that is necessary to:

  • Assess your eligibility for a service.

  • Provide a safe and responsive service.

  • Monitor the services provided; and

  • Fulfil contractual requirements to provide non-identifying data and statistical information to a funding body.

4. Disclosure of Personal Information:

Personal information may be disclosed to third parties, such as other service providers or NDIS agencies, in line with the purposes outlined in this policy. This will only be done with your or your representative’s permission, if it is necessary to lessen or prevent a serious threat to the life, health, safety, or welfare of an individual, or the  public or to fulfil legislative obligations such as mandatory reporting. We will never sell or trade your personal information.


5. Consent:

We obtain consent for the collection, use, and disclosure of personal information. Individuals have the right to withdraw consent at any time, and we will respect their choices.

6. Security Safeguards:

We employ security measures to protect personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. Information will be stored on our client database which includes password protected cloud and hard drive storage. Any paper documents will be stored in a lockable filing system, only accessible to authorised personnel. 

7. Retention and Deletion of Information:

We retain your personal information only for as long as it is necessary for the purposes outlined in this policy. When the information is no longer required, we securely dispose of it. In some cases, where archival is necessary for legal or regulatory compliance, we may securely archive the information in accordance with applicable laws and standards. Rest assured, we maintain strict protocols to ensure the ongoing security and confidentiality of your data.

8. Access and Correction:

Individuals have the right to access their personal information and request corrections. Requests for access or corrections can be made by contacting us directly. and requesting the release of your stored information. To protect your Personal Information, we may require identification from you before releasing the requested information.

Under the Freedom of Information Act 1992 (WA), access to information can be denied in certain instances. These include cases where documents are exempt, requests are deemed unreasonable, documents do not exist, releasing information poses a risk to personal safety, information is commercially sensitive. In such instances, legal advice may be sought prior to the release of the requested information.

9. Complaints Process:

Individuals can file privacy-related complaints by contacting our CEO. We will investigate and address any concerns promptly.

10. Compliance with Privacy Laws:

Dynamic Ability is committed to complying with all relevant privacy laws and regulations including the Privacy Act 1988 (Cwth), Freedom of Information Act 1982 (Cwth), Freedom of Information Act 1992 (WA) and National Disability Insurance Scheme Act 2013. 

11. Updates to the Privacy Policy:

This privacy policy will be reviewed periodically and updated as necessary. Any significant changes will be communicated to individuals.

12. Contact Information:

For privacy-related inquiries, please contact:

Donna Maitland-Smith (CEO) 

0492 182 290

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